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                               Deepanjali Pradhan                                          

UX/UI Designer            

        

      Sterling,VA | Email: pradhandeepan05@gmail.com |  Portfolio: https://deepanjaliprajak09.wixsite.com/my-site  

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Profile Summary

Passionate and Detail-oriented UI/UX Designer with 5+ years of experience in creating a human-centered interface and experiences. I thrive on collaborating with a cross-functional team to craft functional and visually appealing design solutions, with a strong focus on improving user experiences and driving higher engagement.

 

Skills

• UI/UX Design : Wireframing, Prototyping, Interaction Design, Usability Testing, Design System.

• Design Tools   :  Figma, Adobe Creative Suite (Photoshop, Illustrator, XD) Sketch, Miro.

• Front-End Knowledge: HTML, CSS, Responsive Design.

• Process Improvements: User Research, Data Synthesis, Information Architecture.

• Soft skills: Critical thinking, Problem solving, Communication, Cross-functional collaboration.

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Professional Experience

 

Senior UX/UI Designer 

Oct 2023- Till date | Wyndham Hotel and Resort | Remote

 

• Redesigned the mobile app interface Loyalty Program Feature, improving navigation and performance, resulting in a 20% reduction in user-reported issues and increase in task completion.

• Collaborated with cross-functional teams to identify users needs and business goals, to deliver user-centered, impactful, and technically feasible designs. 

• Designed a personalized dashboard for elite-tier members, increasing engagement by 12% through exclusive benefits and tier-specific promotions.

• Implemented a self-service FAQ section and AI-powered chatbot, reducing customer support tickets by 25% and improving user autonomy.

• Enhanced security with two-factor authentication (2FA) and a security dashboard, strengthening user trust and account safety.

 

UX/UI  Designer

Sep 2021 - Jul 2023 | JPMorgan Chase | Remote

 

• Streamlined the Rewards & Referral process by simplifying user journeys and enhancing tracking systems, leading to a 25% increase in user engagement and satisfaction.

• Led a Design Jam session, collaborating cross-functionally with product managers, developers, and other teams to prototype and refine referral features, by improving transparency and reducing friction for users.

• Developed wireframes and high-fidelity mockups for real-time referral status updates, increasing user trust and reducing customer support queries by 20%.

• Designed proactive notifications to keep users informed about referral progress, enhancing communication and overall user experience.

• Ensured accessibility compliance with ADA standards, optimizing the program for all users and driving higher participation in the rewards program.

 

UX / UI Designer.

May 2021 - Aug 2021 | Projects |  Sterling VA

 

Chef Connect : A seamless responsive experience

• Designed a responsive web app prototype for culinary enthusiasts, enabling seamless recipe  sharing, interactive tutorials and vibrant community engagement     

• Applied web breakpoints to ensure a seamless responsive experience across devices.

• Conducted usability testing to refine designs, improving user satisfaction in prototype testing.

  

Eurasia : From friction travel to flow         

• Redesigned the Travel Eurasia app prototype, improving both usability and visual appeal by applying user-centered design principles.      

 

UX/UI Designer 

Oct 2019 - Mar 2021 | Nabil Investment Bank | Kathmandu 

 

• Designed the Send Money feature for the Nabil Bank app, improving transaction flow speed by 30% through optimized user flows and reduced errors.

• Utilized Figma and FigJam to create prototypes, wireframes, and scalable UI design patterns, enhancing usability and maintaining design consistency.

• Conducted user testing to gather insights, align design decisions with user needs, and iteratively improve interfaces for optimal user experiences.

• Collaborated closely with developers to integrate UI components, ensuring seamless alignment between design and development.

• Designed and tested interactive prototypes for upcoming features, enabling stakeholders to visualize functionalities and refine them based on user feedback.

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Education

 

• Bachelors in Science

     Sikkim Manipal University.